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For customs clearance purposes, we request that you divide your orders for purchases that exceed USD 300.
Please note that if the delivery failed due to any reason including insufficient address, missing post code, and insufficient recipient information, we will contact you for checking but if there's no response within the time limit, parcel may be returned or discarded. If parcel is discarded or returned due to customer's fault, refund cannot be made. Please doublecheck your delivery information before checkout and take calls from shipping company for checking.
For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 2 months.
Due to the issue regarding COVID-19, there has been delay or temporary stop of shipment from some countries.
Notice regarding customs tax from the shipping company may or may not be sent to the recipient, so not getting a notice cannot be regarded as a reason to get refund for returned parcel.
Please keep following up with the tracking update and if customs clearance gets delayed, please contact local customs as soon as possible and claim the parcel.
※ Please allow 1- 2 business days for the order to be processed and prepared for shipment.
＊After selecting the country in the step of filling out the order form , you can check the exact shipping cost
＊Up to 500g is USD4.5 wherever you are
When your order is ready to be shipped, you will receive a shipping confirmation e-mail. This e-mail will contain shipping details, your tracking number, and links to the selected courier website. To track an order at brandia.kr, go to My Account. You will need to sign in to access your account information.
The recipient of an international shipment may be subject to customs duties, which are levied once the shipment reaches the recipient's country. Additional charges for import clearance must be fulfilled by the recipient; BRANDIA has no control over these charges, nor can BRANDIA predict what they may be. Customs policies vary widely; you should contact your local customs office for more information.
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